Shipping policy

WHICH DAYS DO YOU POST ITEMS?

Items are posted 5 days a week. If it’s not a Bank Holiday, Saturday or a Sunday we Ship CBD! Orders placed before 2pm Monday to Friday (excluding bank holidays) will be sent the same day. Orders placed after 2pm will be processed the next working day

UK SHIPPING

  • We Ship form the United Kingdom. 
  • Orders Over £70 will Automatically Upgraded to be sent Royal Mail 24 “Signed For”, Make sure someone is home to sign for it
  • UK Delivery Time Frames: Royal Mail 24 – 1 to 2 days, Royal Mail 48 – 2 to 5 days
  • Please note that Royal Mail 24 and Royal Mail 48 aim to deliver parcels within that timeframe however this is not guaranteed

INTERNATIONAL SHIPPING

We Ship Internationally to the European Union for £8.00 – Tracked Airmail.

We Currently Ship to the following Countries:

  • France
  • Belgium
  • Germany
  • Netherlands
  • Greece
  • Romania
  • Bulgaria
  • Croatia
  • Slovakia
  • Republic of Ireland
  • Isle of Man
  • Hungary
  • Denmark
  • Finland
  • Czech Republic
  • Albania
  • Switzerland
  • Italy
  • Poland
  • Slovenia
  • Latvia
  • Lithuania

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@highnsupply.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@highnsupply.co.uk


Shipping
To return your product, please email me at customerservice@highnsupply.co.uk


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns should be sent to HighnSupply, 171 High Street, Rochester, Kent. ME1 1EH